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Customer Adoption and Success Manager

TransVoyant is looking for an experienced Customer Adoption and Success Manager to join our entrepreneurial-minded team. This position will plan and oversee development of customer success and adoption programs for a SaaS Supply Chain software product. In this role, you will collaborate directly with customers and across TransVoyant to create and execute programs to assist customers in the adoption and successful usage of our product, enabling our customers to maximize the value received from our products.

Our customers are some of the world’s largest and most recognizable organizations.  You will engage with them as part of the broader TransVoyant team, delivering customer training presentations, product roadmaps, and coordinating customer feedback sessions.    

TransVoyant is headquartered in Alexandria, VA. This position can be based onsite at our headquarters in Virginia, or in our Minneapolis, MN office.

RESPONSIBILITIES

  • Lead customer adoption and success activities
  • Translate customer use cases into impactful training sessions designed to enable users to unlock the full potential of our product
  • Develop a customer adoption roadmap, with defined milestone for customer adoption activities across the entire customer journey
  • Develop repeatable and scalable processes that can be leverages as our customer base grows
  • Provide structured feedback to Product Development organization based on customer adoption learnings
  • Create and conduct team member and customer solution onboarding materials and training

DESIRED SKILLS & EXPERIENCE

  • 5+ years of software product training or customer success experience, preferably in a SaaS / technical environment
  • Demonstrated on-the-job experience developing and implementing customer adoption programs
  • Knowledge of Supply Chain vertical
  • Exceptional written communication, public speaking and interpersonal skills for both technical and executive end audiences
  • Ability to manage multiple priorities and adapt in a fast-changing environment
  • Bachelor’s degree in computer science, business or related field

ABOUT TRANSVOYANT

TransVoyant delivers our customers continuous insights to increase revenues, reduce costs and manage risks by combining the current and future behavior of their enterprises, their ecosystems and they dynamic world around them.  We are innovative, creative, focused on customer success and love what we do.  Team members enjoy highly competitive compensation, a fast-growing and flexible work environment, comprehensive benefits, 100% 401k matches, unlimited vacation days and professional development opportunities.

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